Privacy Policy

Data Controller

The data controller responsible for the processing of your personal data is Steph. You can contact me at info@stepoutdoorswithsteph.co.uk for any enquiries or concerns related to your data.

1. What Information We Collect 

To provide a safe, supportive experience, we may collect and process the following:

• Contact Details: Name, email address, and phone number (e.g., when you submit a contact form or book a walk)
• Technical Data: IP address, browser type, operating system, and browsing behaviour (via cookies and analytics tools).
• Health information, including:
    - Medical conditions
    - Allergies
    - Dietary requirements

We only ask for what's needed to plan and deliver a safe and enjoyable walk.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide our walking services
• Manage bookings and send confirmations/reminders
• Personalise your experience (e.g., by accommodating accessibility needs)
• Improve our website and services through analytics
• Comply with legal obligations

We will not use your data for automated decision-making or sell your data to third parties.

3. Third-Party Services

We may use trusted third-party services, such as:

• Booking platforms (e.g., BookingPress)
• Email services (e.g., Ionons)
• Website hosting providers (e.g., Ionons)
• Analytics tools (e.g., Google Analytics)
• Social media platforms (e.g., Facebook)

These providers have their own privacy policies which we recommend reviewing.

4. Cookies and Analytics

We use cookies to ensure our website functions properly and to collect anonymous data about how visitors use the site. This helps us improve content and user experience.

You can control cookie settings through your browser.

5. Our Legal Reasons for Collecting Your Data

Under UK data protection law, we must have a valid reason (called a "lawful basis") for using your information. These include:

• Consent – You’ve given us permission. You can withdraw it at any time.
• Contract – We need your details to arrange and provide your booked walk.

For more details, visit the ICO website: https://ico.org.uk

6. Your Rights

You have rights over your personal data. These include:

• Access – See what data we hold
• Correction – Fix anything that’s wrong
• Erasure – Ask us to delete your data
• Restrict use – Ask us to limit how we use it
• Object – Tell us if you don’t want it used in a certain way
• Data transfer – Move your data elsewhere
• Withdraw consent – At any time

We’ll respond to any request within a month. To make a request, contact us using the details above.

7. Where Your Information Comes From

We collect it directly from you.

8. How Long We Keep It

We’ll only keep your information as long as necessary for legal or safety reasons. If you’d like to know more, just ask.

9. Who We Share Information With

Only when necessary, we may share relevant details with:

• Emergency services – if needed to provide medical assistance whilst on a walk

10. If You’re Worried or Want to Complain

First, talk to us – we’re happy to help.

Email: info@stepoutdoorswithsteph.co.uk
Phone: 07940 851707

If you're still unhappy, you can contact the UK’s Information Commissioner’s Office (ICO):

Address:
 

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, 

Cheshire, 

SK9 5AF

Phone: 0303 123 1113

Website: https://ico.org.uk/make-a-complaint

Last updated: 03 July 2025